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FAQ



Where is SAMPAR from ?
Where can I purchase SAMPAR products ?
Are SAMPAR products non-comedogenic ?
Are SAMPAR products 100% natural ?
Are your products hypoallergenic ?
Why do we have to protect our skin from pollution ?
Can we use your products during pregnancy ?
How long will my SAMPAR product last ?
What kind of ingredients are in SAMPAR ?
How do I use a promotional code?
How does the SAMPAR ADDICT program work?


Where is SAMPAR from ?

SAMPAR is a French cosmetic brand. The research and development department, the laboratory and the production are all based in France.

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Where can I purchase SAMPAR products ?
You just have to consult the points of sale section of the site to discover your closest retail location. Are SAMPAR products tested on animals ? We do not test our products on animals. We evaluate all our products through clinical studies on a panel of volunteers.

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Are SAMPAR products non-comedogenic ?
All our products are non-comedogenic, i.e. they reduce the appearance of comedones due to the fact that we do not use ingredients sourced from the petroleum industry.

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Are SAMPAR products 100% natural ?
Our products contain a high concentration of natural ingredients, however, we do not have the 90% necessary for the appellation “100% natural”.

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Are your products hypoallergenic ?
All our products are formulated to limit allergy risks.

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Why do we have to protect our skin from pollution ?

The skin acts as a barrier between the body’s internal structure and the surrounding environment, protecting our organs through its natural threefold construction. Pollutants penetrate the skin and asphyxiate the cells, causing cutaneous misbalance and an acceleration of the ageing process. To fight against this phenomena, we equipped all of our products* with the antipollution shield, the urban advance complex. Its 3 active ingredients neutralize the negative effects of pollutants, relax the skin and boost its natural defences.
* except the Prodigal Pen

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Can we use your products during pregnancy ?

To be safe, we recommend not to use some of our products during the first 3 months of pregnancy. This is due to the presence of ingredients such as essential oils. We advise against using the following products: Lap of Luxury Sea Scrub, Dew it Again Shower Gel, Equalizing Foam Peel, Prodigal Pen, Barely There Moisture Fluid, Daily Dose Foaming Cleanser, Clear Solution Mask.

On the other hand, we do recommend the following products as they effectively fight stretch marks: Lift Me Up bust Cream, Joyous Body Milk.


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How long will my SAMPAR product last ?

You can find the recommended use by date on all our products. This can be found on the draw of an open jar and is generally 12 months.

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What kind of ingredients are in SAMPAR ?

You will find a high percentage of natural aromatic and high tech ingredients. If you would like to know the precise contents of any SAMPAR product, you can consult “an exceptional formula”.

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I forgot my password. What must I do?
In the "My Account” section, click on “Did you forget your password?” then indicate the email address that you used to register and we will send you your password.

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How does the SAMPAR ADDICT program work?
The SAMPAR ADDICT program allows SAMPAR clients who have placed orders totalling 250 Euros* or more after deducting all discounts (on www.sampar.com, at SEPHORA and other stores) to obtain the product of their choice.

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The INTERNET (www.sampar.com) clients who place a single order totalling 250 Euros can automatically select the SAMPAR product of their choice from the drop down list when they make their purchase. The clients who place several orders that total 250 Euros, can automatically select the SAMPAR product of their choice from the drop down list when they purchase their latest order. Clients from SEPHORA and other stores who make several purchases that total 250 Euros, must download their SAMPAR ADDICT card here, fill it out and send it with all the receipts (not including purchases on www.sampar.com) to the following address: PARLABO/SAMPAR 20 avenue du Maine 75015 PARIS.

NOTICE: We do not accept receipts for purchases made on the www.sampar.com site. In addition, the SAMPAR ADDICT program will not function if a client sends the PARLABO company a combination of receipts for sampar.com and SEPHORA /other stores.
* The SAMPAR ADDICT program is valid for 1 year, the date of the first purchase being proof thereof.

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